Emotional intelligence

How we perceive, use, understand and manage our emotions has an immediate impact on our performance and wellbeing. Harnessing our Emotional Intelligence will help us to motivate ourselves, manage pressure and stress and build relationships.

Emotional Intelligence is crucial to our personal success and it impacts our ability to communicate, manage conflict and perform at our best. 

MSCEIT ASSESSMENTS AND TRAINING

Based on the well-researched and scientifically grounded MSCEIT* ability model of emotional intelligence, our training courses provide pragmatic and effective tools and strategies to help participants develop their EI and put it to immediate use both at work and at home.

*We can also offer training and assessments based on the EQ-i 2.0 model.

“Unlike conventional learning, this course provided practical tools that allowed me to immediately apply and refine my emotional intelligence skills in real-life situations. Under Fiona’s expert guidance, I witnessed remarkable growth in my awareness to empathize, communicate, and handle emotions effectively.”
— Richard Cochrane, Head of Export Engineering Delivery
Large turquoise quotation marks on a white background.

Emotional Intelligence at work

Duration: 2 days (ideally in person, but can be delivered virtually) plus a 45-minute 121 coaching session for each participant.

Who should attend:  This programme is for people at all levels in an organisation.

Overview: Harnessing our EI will help us to motivate ourselves, manage pressure and stress and build relationships. The course is highly interactive and provides you with a good understanding of what EI is and its benefits as well as opportunity to gain an insight into your personal level of EI and how to apply it in your everyday role. 

The course includes an Emotional Intelligence ability test (the MSCEIT, taken online as pre-work) for each participant and a 45-minute post course 121 for personalised feedback and coaching.  

enquire

The Emotional Intelligence Advantage

Duration: 2 days (ideally in person, but can be delivered virtually) plus a 45-minute 121 coaching session for each participant.

Who should attend: Suitable for managers who want to lead with confidence and purpose.

Overview: Leaders with high EI can better recognise, express, use, understand and manage their emotions leading to numerous benefits such as better decision making, reduced conflict, improved team dynamics, improved psychological safety, increased engagement, motivation and employee wellbeing.    

The course includes an Emotional Intelligence ability test (the MSCEIT, taken online as pre-work) for each participant and a 45-minute post course 121 for personalised feedback and coaching. 

enquire

Emotional Intelligence:
Advanced insights and applications

Duration: 2 days (ideally in person, but can be delivered virtually)

Prerequisites: Completion of our 2 day “Emotional Intelligence at Work” course or our “The Emotional Intelligence Advantage course.”

Who should attend: This course is for those who wish to maximise their emotional intelligence ability, learn new strategies and practice and apply their skills in a safe environment.

Overview: This course focuses on application and practice, with individual and group work to practice and apply the skills with our actors. The course also includes forum theatre (attendees direct the action in realistic work based scenarios), hot seat activities to focus on particular emotions, triggers and behaviours and demonstrations of effective and non effective EI in action.

enquire
Yellow quotation marks on a black background.
A man wearing a dark blazer, white shirt, and red tie, smiling at the camera.

“As an engineer and a people manager I found the course very insightful. I have learnt very useful concepts about managing emotions that I can apply to both my professional and personal life.”

— Harshit Patel, Platform Integration lead, MBDA following Emotional Intelligence at Work course

FREQUENTLY ASKED QUESTIONS

  • Emotional intelligence (EI) training at Yellow Tree Wellbeing helps employees and leaders develop self‑awareness, emotional regulation, empathy and effective communication skills. Our programmes combine psychology, neuroscience and practical workplace tools to improve collaboration, conflict management, resilience and decision‑making. Training is delivered through interactive workshops, real‑world scenarios and evidence‑based techniques tailored to your organisation’s needs. Training includes EI assessments such as the MSCEIT or EQi2.0.

  • Yellow Tree Wellbeing’s emotional intelligence training is ideal for:

    • people managers and senior leaders

    • project teams and cross‑functional groups

    • employees in high‑pressure or client‑facing roles

    • teams experiencing conflict, communication challenges or change

    • organisations wanting to build psychological safety and stronger relationships

    EI skills benefit any workplace looking to improve performance, wellbeing and team culture.

  • Emotional intelligence is a key predictor of effective leadership and high‑performing teams. Yellow Tree Wellbeing’s training helps leaders:

    • manage emotions under pressure

    • communicate with clarity and empathy

    • build trust and psychological safety

    • navigate conflict constructively

    • motivate and support diverse teams

    For teams, EI training improves collaboration, reduces misunderstandings and strengthens resilience during demanding periods.

  • Yes. Yellow Tree Wellbeing specialises in designing tailored EI workshops based on your culture, challenges and goals. We adapt content for:

    • hybrid and remote teams

    • leadership development programmes

    • wellbeing weeks

    • organisational change

    • industry‑specific pressures

    • department specific challenges

    This ensures the training is relevant, practical and immediately applicable.

  • We deliver emotional intelligence training both in‑person and virtually:

    • In‑person workshops are available across Surrey, Sussex, Hampshire, Berkshire and London.

    • Virtual sessions are delivered world‑wide via platforms such as Teams or Zoom, ideal for hybrid or distributed teams.

    This flexibility ensures all employees can access the same high‑quality learning experience.

  • Our EI training typically includes:

    • self‑awareness and emotional triggers

    • managing and regulating emotions

    • empathy and perspective‑taking

    • connecting emotions with thinking and behaviour

    • understanding what makes people tick

    • emotional intelligence assessment with the MSCEIT or EQi2.0

    Content is adapted to your team’s needs and organisational context.

  • Yellow Tree Wellbeing offers flexible formats, including:

    • 90‑minute Short Sessions for busy teams

    • half‑day workshops

    • full‑day training

    • multi‑session programmes for deeper behavioural change

    Short Sessions are ideal for wellbeing weeks or team development days, while longer formats support more sustained learning.

  • Our approach combines:

    • evidence‑based psychology and neuroscience

    • practical tools employees can use immediately

    • facilitators with real‑world leadership and wellbeing expertise

    • a strong focus on resilience, communication and workplace culture

    • tailored content for your industry and organisational challenges

    This ensures training is not only insightful but genuinely transformative.

  • Emotional intelligence is closely linked to mental wellbeing. By improving emotional awareness, communication and stress regulation, EI training helps teams:

    • reduce conflict and misunderstandings

    • manage pressure more effectively

    • build supportive relationships

    • create psychologically safe environments

    • prevent burnout and disengagement

    This makes EI a powerful foundation for healthier, more resilient workplaces.

OUR LATEST INSIGHTS

Blog
When Everything Is Important, Nothing Is: The Cost of Unclear Priorities
When Everything Is Important, Nothing Is: The Cost of Unclear Priorities

Every organisation has priorities. The challenge comes when everything feels like one. New projects, change initiatives, customer demands and day-to-day responsibilities all compete for attention. Individually, each may be important. Collectively, they can leave employees uncertain about where to direct their time and energy.

For HR and L&D teams, this often shows up in familiar ways. Managers feel stretched, employees become overwhelmed and wellbeing concerns begin to rise. Yet the issue is not always workload. Sometimes the greater challenge is a lack of clarity about what matters most.

In this blog, we’ll explore the hidden cost of unclear priorities, why they arise, the role leaders play in creating clarity, and what this means for HR and L&D teams.

Why Your Best People Are Struggling to Keep Up
Why Your Best People Are Struggling to Keep Up

One of the challenges many HR and L&D teams are facing is supporting people who appear to be performing well but are silently running out of capacity. The issue is not always capability. Increasingly, the question is whether performance can be maintained over time. In this blog, we explore why reliable people often become overloaded, why capacity is about far more than time, the signs leaders often miss, and what organisations can do to better support sustainable performance.

Photo by Elisa Ventur on Unsplash‍ ‍

When the Pressure Builds: Why Performance Starts to Slip - and What Helps
When the Pressure Builds: Why Performance Starts to Slip - and What Helps

At this point in the year, many teams are operating at pace. Workloads are building, expectations are rising, and there is often little room for error. For HR and L&D teams, the impact is usually felt in how people are showing up day to day. In their performance, their communication, and how teams are working together.

In practice, pressure rarely presents itself explicitly. Instead, it tends to show up through small shifts in behaviour, with responses becoming shorter, conversations delayed or avoided, and decisions feeling more reactive than usual.

These shifts are easy to misinterpret, particularly when they develop over time and are not immediately visible. In this blog, we explore why performance can start to slip under pressure, how this shows up in everyday behaviour and communication, and what helps organisations support people to respond more effectively.